Refund and Returns Policy

Timeframe: Returns and refund requests are typically accepted within a specified period after receiving the product, commonly 30 days from the date of purchase, unless otherwise stated.
Condition of Goods: The returned items must be in original condition. Items should be unworn, unwashed, and free from damage or alterations.
Proof of Purchase: A valid receipt or proof of purchase (such as an order number or invoice) is required for returns or refunds.
Non-Returnable Items: Some products, especially those in the gemstone or certification categories, may be non-returnable due to the nature of the item or certification. Products that are personalized, customized, or sealed may not be eligible for returns or refunds.

Refund Method: Refunds will be processed to the original payment method. For instance, if payment was made via credit card, the refund will be credited back to that card.
Processing Time: Once a return is approved and received, it may take up to 7-14 business days for the refund to be processed. The exact timeframe will depend on the payment provider and the ICIA-certified vendor’s processing times.
Shipping Costs: In the event that a return is due to defective or incorrect items, ICIA may cover shipping costs. For returns made due to customer preference (e.g., wrong size or color), the customer may be responsible for return shipping fees unless otherwise stated.

Eligibility for Exchange: If an item is defective or damaged during shipping, customers may request an exchange for the same product (or a similar item if the original product is no longer available).
Exchange Timeframe: The exchange request should be made within the same return period (typically within 30 days of receipt of the product).
Product Availability: If the original product is out of stock, the customer may opt for an alternative product of equal or lesser value, or a full refund.

Return Label: For defective or incorrectly shipped items, ICIA may provide a return label or assist with the return process. Customers are advised to pack the item securely in the original packaging or equivalent packaging to prevent damage during return shipping.
Address for Returns: Returns should be sent to the ICIA Return Center, or directly to the vendor’s return address if specified on the receipt or order confirmation.

Inspection: Upon receipt of returned goods, ICIA or the vendor will inspect the items for damage, defects, or misrepresentation. If the item is found to be defective or not as described, the customer will be entitled to a full refund or exchange.
Proof of Damage: Customers should provide photos or detailed descriptions of any visible defects or damages during the return process, especially for gemstone products or jewelry.

Customized Products: Personalized or custom-made items may not be eligible for returns or refunds unless they are defective or damaged upon arrival.
Gift Returns: Items purchased as gifts may be eligible for exchange or store credit, depending on the vendor’s policy.
Non-Gemstone Purchases: For non-gemstone products or services, such as certifications or consultations, returns or refunds may not apply, and policies are subject to the specific terms outlined at the time of purchase.

Customers wishing to initiate a return, request a refund, or inquire about an exchange should contact ICIA’s customer service team. This can typically be done via email at [email protected] or through the customer service phone number listed on ICIA’s official website.
A customer service representative will assist with the return process and provide the necessary instructions.

Timely Requests: Customers are encouraged to check the products upon receipt and report any issues within the specified return window.
Condition of Return: Customers are responsible for ensuring that the returned item meets the necessary criteria for return (e.g., unaltered, undamaged).